Privacy Policy

Company: Altalya Solutions Pvt Ltd (“Altalya”, “we”, “us”, “our”)

1. Introduction

Altalya Solutions Pvt Ltd is a technology and education company that provides software development, system integration, and digital learning solutions.

Our services include:

• Custom web and mobile application development
• Cloud, API, and enterprise system integrations
• Educational and upskilling programs (edtech)
• Communication and automation solutions powered by platforms such as the WhatsApp Business Cloud API

We value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information across all our products, platforms, and services.

2. Information We Collect

We may collect the following types of information depending on your interaction with our services:

a. Account & Business Information

• Name, company name, contact number, and email address.
• Information provided during onboarding or inquiry.

b. Learning & Student Information

• Registration data for courses or workshops.
• Assessment scores, feedback, and progress reports.

c. Project & Service Information

• Technical and business requirements shared during consulting, integration, or development projects.
• API credentials or tokens (for connected services such as WhatsApp, AWS, etc.).

d. Technical Data

• IP address, browser type, OS, and device identifiers.
• Usage logs for security and performance monitoring.

e. Communication Data

• Support requests, emails, or chat history.

3. How We Use Your Information

• Provide, operate, and maintain our software, integration, and educational services.
• Communicate updates, support information, and learning progress.
• Deliver personalized experiences and improve our offerings.
• Manage platform integrations (API, Cloud, LMS, etc.).
• Comply with legal obligations and maintain system security.

We do not sell or rent personal data to any third party.

4. Data Sharing & Third Parties

We may share information only when necessary, including with:

• Technology partners (Meta, AWS, Google Cloud)
• Payment processors
• Learning management or communication platforms

Each third-party service is governed by its own privacy policy.

5. Data Security

We employ administrative, technical, and physical safeguards to protect data. Sensitive information is SSL-encrypted and stored on secure, access-controlled servers.

6. Your Rights

You may request to:

• Access, correct, or delete your information.
• Withdraw consent for processing.
• Request data export or portability.

Contact us at: systems@altalya.com

7. Data Retention

We retain data only as long as required for business, educational, or legal purposes. Inactive accounts or outdated data are deleted as per policy.

8. Updates to This Policy

We may update this Policy to reflect new services or regulatory requirements. The latest version is always available at:
https://altalya.com/privacy